Rahimafrooz Energy Services Limited

Rahimafrooz Energy Services Limited (RESL) significantly values customer satisfaction with its expertise for relentlessly service support at any stage of time frame around the country. To provide adequate after Sales Service and Parts Support, RESL has extensive service Network throughout Bangladesh with Full-fledged Offices at Dhaka and Chittagong and service touch points in Comilla, Khulna, Jessore, Barisal, Kushtia, Rangpur, Bogra, Tangail, Rajshahi, Sylhet and Mymensing. When considering RESL as a partner, in the process of execution, installation, support and maintenance in power sector and turnkey projects, it is primordial to capitalize on the strengths of the establishments:

1. Expertise in specialization and product customization
2. Wide coverage in maintaining power related equipment’s
3. Commitment to high quality and ethical standard
4. Unlimited back-up supports from principal
5. Professional and experienced Engineers are in action with right tools
6. Reliable performance upon excellent customer satisfaction index (CSI)
7. Very good after service rapport in the market
8. 24X7 service supports

The works of Maintenance and Service department is categorized based on customer’s demand and requirement’s are as follows:

• Annual Maintenance Contract (AMC)
• Routine Maintenance Service (RMS)
• Scheduled Maintenance Services (SS)
• Emergency On Call Service (EOC)

Annual Maintenance Contract Services (AMC):

• Service department of RESL performing service undergoing more than thousand customers signed with Annual Maintenance Contract (AMC)/agreement. Based on agreement and requirements of under AMC customers maintenances are performed either it is in the form of RMS, SS or EOC round the clock. Some of the features are:  Dedicated and skilled engineers for communication and supports
• Maintenance at any corner of the country as and when required
• Expensive and high quality service tools and diagnostic equipment’s.
• Equipped with required tools and service vehicles for timely attending

Routine Maintenance Service (RMS):

The Routine Maintenance Service (RMS) provides generators conditions at its top level of operation so that customers can focus on adhering it regular basis resulting enhancement of engine performance, reliability and its shelf life. Customer demand and satisfaction become key issues in delivering goods and support on time. Some features are:

• Defined maintenance at specific intervals
• Maintenance intervals based on equipment use
• Maintenance and service delivered under strict field supervision
• Detailed psychometric analysis report explaining engine conditions
• Documented handing over and taking over conformation against service delivered
• Recommendations for future course of actions against RMS

Emergency support:

• The emergency on call service is available all over the country based on customer’s necessity. Media of communication remains live always in the form verbal, telephonic, e-mail and with 24 hour’s owned customer care service with 16213 dialing. Some features are:  24 hour’s emergency support with dedicated tools
• Quickest possible arrival time soon after receipt of calls
• Diagnostic tools are used for subtle result in work

Functionally active and experienced engineers are devoted to assign

Complete solution for project implementation:

• Sync solution: Capable to provide sync solution to customer, based on diesel and diesel, diesel and gas generators.
• Local sound attenuated solution: Capable to provide standard local canopy with acceptable sound attenuation level.
• ATS panel: RESL assemble ATS panel with MC, ACB, MCCB depends on ranges and demand.
• Turn key basis job (electrical, mechanical, civil) to install and commission generator.

Overhauling

Process of restoring and maintaining an engine in a serviceable and operative condition. Overhaul involves partial or complete disassembly of the Engine, inspection to detect damaged, defective, or worn parts, repair or replacement of such parts, and reassembly, testing, and trial-run prior to returning the Engine to its full operating level. RESL has separate team with pool of Engineers people to solely look after the Overhauling of Generators. The RESL team has performed and well acquainted for OH works with Engines like PERKINS, VOLVO, DEUTZ, IVECO, YANMAR, JOHNDEER, MITSUBISHI, EICHER, MAHINDRA, DENYO etc,. Starting from 20KVA up to 2MWe (2000KWe) engines overhauled by RESL team with extreme customer satisfaction. 

Some features are: 

• Engineers trained with specific engine and its functions
• Proper disassembly and assembly with original manufacturer’s recommendations
• Well equipped with workshop related equipment’s
• Engine diagnostic and programming software and equipment’s
• Customization of engine functions

Customized solution

Management Depends on the project requirement RESL provide below customized solution to customer:

• Customized local/foreign canopy
• Customized sync. solution as per customer requirement
• Customized ATS panel
• Customized fuel tank with other accessories.
• Building Management System/ Remote monitoring
• SCADA system